Following the Loss of a Loved One

When a loved one passes away, it is an understandably difficult time. It can be even more stressful trying to remember all of the details that must be taken care of. If you are in charge of handling the affairs of the decedent (the person who passed away) this guide contains a comprehensive checklist of the information that must be provided and the tasks that must be performed when someone passes away. The staff of the Heritage Cremation Society will perform many of these tasks while others will be the responsibility of the family or other designated party. The most important thing to remember is that your Heritage Cremation Society professional is available to help you 24-hours a day – 365 days a year. Please feel free to call us anytime at (800) 864-2295.

When a Loved One Dies at Home

When a loved one dies at home there are several different courses of action that may be taken.

Hospice CareSudden Death
If your loved one was under hospice care please call Heritage Cremation Society to notify our staff of the death at (800) 864-2295. This first call puts our staff on notice and lets them know to prepare vehicles and equipment for transporting your loved one to our facilities.

Call the hospice staff and notify them of the death. A hospice nurse will immediately be sent to the home to verify and establish the time of death.

While you wait for the hospice nurse, you may invite family or friends to the home for a final goodbye. This time is yours so take as much time as you need.

Once the hospice nurse has come to the home and you are ready, call Heritage Cremation Society and our first call staff will come to the home and transfer your loved one to our local facility.

If the deceased party passes away at home and is not under hospice care, call 911 and notify the local authorities. They will send emergency medical staff to the home to determine the best course of action. Depending on a number of different factors they will release the deceased party to our staff, transfer the deceased party to a local hospital for pronouncing or refer the death to the local medical examiner/coroners office for review.

Once a decision has been made, call Heritage Cremation Society and our first call staff will come to the appropriate location and transfer your loved one to our local facility. This can be a very stressful event so please call us if you are confused or have any questions.

When a loved one dies at a Nursing Home or Medical Facility
When a loved one is referred to the Coroner’s Office

Contact us today or call (800) 864-2295 we are here 24-hours a day to help you in this time of need.